Product Return Policy And Procedures
Stay calm and contact us. In the event of customer complaint and request for return or refund, please stay calm and contact out Whatsapp Customer Service Team at 6014-6300 373 or firstname.lastname@example.org. Our support team available Monday – Saturday, 10am-8pm.
Should you wish to cancel your contract after the goods have been dispatched to you or your customer, you will be responsible for returning the goods to Jomborong within 1 week, at your own cost, unless the goods are faulty or miss-described. Please follow our returns procedure.
What do we need to verify that the item is allowed for exchange or return in most cases, we will need your help to get a few photo or video (Handphone standard is sufficient, no need studio photography). of the item, show us where is the problem and we will get it processed. Off course, we will need to know the booking ID too.
Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see through and sealed well. Paste the consignment note on the parcel.
We suggest you to try ask whether buyer accepts product exchange as first option. any in case, you and your buyer shall have the option to either get refund for the item’s amount paid as stated in the sales order or product replacement. However, in the event where the particular item is out of stock, Jomborong.com shall refund the amount to you (Dropshipper of E-wallet) wallet. The product return or refund normally takes about 7 working days to complete.
The courier company will automatically return the goods to you. (Note: The courier company will not return goods to Jomborong.com warehouse), Dropshipper have to courier back goods to us, the postage is responsible for our company, depending on the situations.
Refund or replacement will not be application for following situations:
1.Original packaging missing
2.Any item that has been worn or altered
Cloths Defective Goods
Please feedback to our customer service email email@example.com within 2 days after receiving it.
We do not accept return for reasons of color deviation from computer display view, minor dirty and minor thread off, quality thickness, size (measurement), and etc. (kindly reminder: Dark and bright color clothes are likely to fade in 1st wash, this considered normal condition. Remember to wash separately from other color clothes).
Kindly stick a tape on defected area we can spot easily.
All products supplied by Jomborong.com marketplace have a 2 days manufacturer’s warranty period from the date the goods. Were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.
Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, willful, damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. Consumable items, (e.g. batteries) are covered for physical defects in accordance with the terms above. Consumable items, (e.g. batteries) are not covered for replacement during “normal” use.
If you receive goods that faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing (by post, by email or by using the contact us page on the website).
We do not cover faults caused by accident, neglect, misure or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (E.g. batteries) are not covered for replacement during “normal” use.
We request photographic evidence of any visible faults instead of a return.
We will check products returned as faulty. If the fault is verified, we will replace the item within 3 working days at no additional cost to you will be reimbursed for any reasonable carriage costs incurred by the return, If any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.
Please do not place duplicate orders for replacement of damaged/faulty goods.
In the event the faulty goods are to be returned to us by the recipient, if the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges and no return delivery charges will be refunded.
Wrong Item(s) Delivered
If by mistake we supply you with an incorrect item, you must notify us within 2 days. If your customer wishers to return the item for replacement it must be in lines with our return procedure, Depending on the value of the item the customer is free to keep the item if they are happy with it and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a request will be sent for the difference.
The item should be returned to us in line with our returns instructions within 3 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and “as new”.
This condition does not apply to perishable (those items supplied with a printed use by date) items, unless previously agreed in writing with Jomborong.com.
Please note as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible, rather than return.
Items should be returned in their original packing and “as new” to the dispatch depot: Pusat Dagangan NZX, Ara Jaya warehouse store.
Before returning any items, you must inform Jomborong.com of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned to JomBorong.com Company not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
If an item(s) is returned to JomBorong.com Company without any written communication, and not in line with our returns procedure, JomBorong.com Company will not compensate for any transport costs involved.
Misuse Of Goods
Cosmetic use disclaimer
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